As of October 1, Carnegie Mellon's Computing Services will no longer support the e-mail application Mulberry and recommends accessing e-mail through an alternative application.

Computing Services currently supports Webmail, Outlook (for Windows), Entourage (for Macintosh), and Pine (for Unix). Outlook and Entourage are e-mail applications included with Microsoft Office. The Computing Services website offers information on installing, configuring, and using these applications. There is also documentation available to help learn how to securely configure and use non-supported applications such as Thunderbird, Apple Mail, or other IMAP e-mail applications. For security reasons, Computing Services does not support or recommend using Outlook Express, an e-mail application bundled with Windows operating systems.

The phase-out began in June, after the owner of Mulberry, Cyrusoft International Inc., declared bankruptcy and that the e-mail application would no longer be developed or maintained. The application has been unavailable for download from My Andrew and the Carnegie Mellon Web Portal since June 30. By December 31, the servers that store the Mulberry user preferences, such as address books, favorite folders, and identities, will be removed from service. Users will not have access to those preferences on different computers and will have to reconfigure customized preferences and options for Mulberry on each computer that Mulberry is used on.

In order to make the transition smoother, there will be training sessions available in the University Center for Entourage and Outlook. The next training session for Entourage will be on November 22, in the Peter Room, from 12 - 1 p.m. Outlook training sessions will be held on September 27 from 10 - 11 a.m. and October 16 from 12 - 1 p.m. in the McKenna Room.

For more information on this change, including FAQs and detailed information on switching, visit the Mulberry Phase-out website.

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